FAQ
Can I customise and personalise my order?
Yes, you can customise and personalise your box! We offer various options to tailor the box to your preferences, including selecting the design, colours, and adding personalised text such as names or messages. Simply choose the customisation options available when ordering, and we’ll create a box that’s uniquely yours. If you have specific requests or need assistance, feel free to contact our customer service team.
Do you offer different designs and colours?
Yes, we offer a range of colour options for many of our products. You can select your preferred colour during the customisation process. If you have specific colour preferences or need assistance in choosing the right one, feel free to reach out to our customer service team for more information on available options.
How should I take care of this item?
To ensure your item lasts and stays in great condition, follow these care instructions:
Clean with a soft, damp cloth and avoid using harsh chemicals or abrasive materials.
Keep the item away from direct sunlight or extreme heat to prevent fading or damage.
Following these guidelines will help maintain the quality and appearance of your item.
Do we share your personal data?
We value your privacy and do not share your personal data with third parties without your consent, except as required by law or as necessary to fulfil your order. For more information on how we protect and use your data, please refer to our Privacy Policy. If you have any questions or concerns, feel free to contact our customer support team.
Do you ship internationally?
Currently, we do not offer international shipping. However, we are actively working on expanding our services and hope to provide international shipping options in the future. Please check back for updates!
What happens if the product breaks?
If your product arrives damaged or breaks within a reasonable time frame due to normal use, please contact our customer service team. We will review your situation and may offer a replacement depending on the circumstances but will try to fix the issue for you. To assist us in processing your request, please provide photos of the damage and your order details. Your satisfaction is important to us, and we’ll do our best to resolve the issue promptly.
We charge 100 AED for delivery Dubai and 250 AED for delivery to Abu Dhabi. Please note that delivery fees may vary based on the shipping method selected and the total weight of your order. For more detailed shipping information, contact our customer service team.
What are your delivery charges?
What is your payment policy for custom products?
For all custom-made products, we require full payment upfront to begin processing your order. This ensures that we can secure the materials and resources needed to create your unique item. If you have any questions about the payment process, please feel free to reach out to our customer service team.
